Effective date: October 20, 2026 

This policy applies to products bought directly on hurtle.ca and shipped within Canada. It does not limit your statutory rights under Canadian federal or provincial consumer protection laws. 

1. 30-day returns 

You may return most products within 30 days of delivery, unless a product page clearly stated a different policy before purchase. 

2. How to start a return 

1. Email contact@hurtle.ca within 30 days of delivery with your order number and the reason for the return (add photos if the item is damaged or defective). 
2. We will send a return authorization and shipping instructions. Returns sent without authorization may be delayed or refused. 
3. Ship the item to the address we provide. 

3. Condition 

• Change-of-mind returns: items must be new and unused, in the original packaging, with all manuals, accessories and parts, and with serial numbers, UPC codes and labels intact. 
• Defective, damaged or incorrect items: accepted even if packaging or accessories are missing, once we verify the issue. You choose a replacement or a refund, subject to availability.

4. Return shipping 

Change of mind: you pay return shipping. 

• Defective, damaged or incorrect items, and approved replacements: we provide a free return label. 

5. Refunds 

• We inspect returns on arrival and issue refunds within 10 business days of inspection, to your original payment method. 
• No restocking fee, unless a product page clearly stated one before purchase.
  Original shipping charges are refunded if the item was defective, damaged or incorrect.
  Store credit is offered only if you ask for it. 

6. Electric scooters and lithium batteries 

Electric scooters contain lithium-ion batteries, which carriers treat as regulated dangerous goods. Do not ship an e-scooter yourself. Contact us, and we will arrange a carrier and packaging that comply with transport rules. For change-of-mind returns, the cost of this shipping is deducted from your refund, and we will tell you the amount before you send the item. 

7. Order cancellation 

You may cancel within 24 hours of purchase if the order has not shipped, by emailing contact@hurtle.ca. Once an order has shipped, the return process applies. Your statutory cancellation rights are described in our Terms of Service. 

8. Exceptions 

• Items not bought directly on hurtle.ca. 
• Change-of-mind returns showing use, damage, tampering, modification, or missing or altered serial numbers or labels. 
• Bulk orders of 10 or more units of the same product, except for defective, damaged or incorrect items. 
• Replacement-only items, where marked on the product page before purchase. These are replaced within 30 days, or refunded in full if no replacement is available. 

9. Damaged in transit 

Please inspect your order on delivery and report damage within 7 days, with photos of the box, label and product. Keep all packaging until we respond. Reporting promptly helps us resolve the issue faster, but it does not affect your legal warranty rights. 

10. After 30 days 

After the return period, defects are handled under our Warranty Policy and your legal warranty rights.