Effective date: October 20, 2026 

1. Where we ship 

We ship to addresses in all Canadian provinces and territories. We do not ship outside Canada. 2. Shipping cost 

Standard shipping is free on all orders within Canada. Any other shipping option and its cost is shown at checkout before you pay. 

3. Processing and delivery times 

• Orders are processed within 1 to 2 business days. Orders placed after 10:00 a.m. ET, on weekends or on statutory holidays are processed the next business day.
  Transit time is 2 to 6 business days after shipping, so total delivery is usually 3 to 8 business days. Remote and northern areas may take longer. 
• The delivery estimate is shown at checkout and in your confirmation email. If we do not deliver within 30 days of the estimated date, you may cancel for a full refund (see our Terms of Service). 

4. Carriers and tracking 

We ship from our fulfilment centre in Canada. You will receive a tracking number by email when your order ships. Multi-item orders may arrive in separate packages, each with its own tracking number. 

5. Duties and taxes 

Orders ship from within Canada, so there are no customs duties or brokerage fees. Applicable sales taxes are calculated and shown at checkout. 

6. Lost, damaged or missing items 

• Damaged: photograph the box, label, product and damage, keep all packaging, and contact contact@hurtle.ca. Do not return the item until we give instructions.
  Missing items: check all packages and tracking numbers, then contact us with your order number and photos. 
• Marked delivered but not received: check around your property and with neighbours, and wait until the end of the delivery day. Then contact us. We will work with the carrier and send a replacement or a refund. 
• Lost: if tracking shows no movement for 5 business days, contact us and we will open a carrier investigation and replace or refund your order.